A very rewarding day teaching an eager group of students; all Doormen of Luxury Buildings by Rudin Management Company. The One Day Seminar I created last year entitled Concierge – Luxury Doormen Service Skills Training highlights the art and craft of the Concierge Profession, the Delivery of Service and an in depth look at the Components of Service and the characteristics of those who serve and why!
The full day class was highlighted by a tour of my own hotel The Waldorf=Astoria/Waldorf Towers; including a special visit to our very famous Royal Suite of The Waldorf Towers. This is where the Duke and Duchess of Windsor once lived.
Shown above in the photo is myself with students and Samantha Rudin; grandaughter of Mr. Lew Rudin one of the founders of the Company.